What are you looking for?
Search
Refund Policy
We want you to love your ETERNAL DAYLIGHT pieces — but if something isn’t right, we’re here to help
What’s Covered by Our Refund Policy?
We accept returns and refunds for items that meet these conditions:
- Items are returned within 30 days of delivery
- Items are in their original condition: unworn, unwashed, with tags still attached
- Items are not damaged due to improper use or care
Custom or personalized items cannot be returned unless they arrive damaged or defective — we’ll always make it right in those cases.
Refund Options
- Full refund to your original payment method (includes product price, excludes shipping fees)
Damaged or Defective Items
If your item arrives damaged, defective, or with a mistake (like the wrong size/color), please contact us within 7 days of delivery. We’ll:
- Send you a replacement at no extra cost
- Cover all return shipping fees
- Or offer a full refund + original shipping cost, if you prefer
Just include photos of the issue in your email — it helps us resolve things faster!
How to Start a Return
Receive Instructions
We’ll send you a return label and packing guidelines within 2 business days.
Get Your Refund
Once we receive your package, we’ll process your refund within 5-7 business days.
Still have questions? We’re happy to walk you through the process — no stress, we promise.
Email us about your returnOr call us: +852 5413 3795 (Mon-Fri, 10am-6pm HKT)